14 days, no questions
Within 14 days of any payment for an Oddbench product, a first purchase or a subscription renewal, you can ask for a full refund of that payment. You do not need to give a reason.
How to ask
Write to support@oddbench.co from the email address you paid with, or use the link in your Paddle receipt, or find your order at paddle.net. Include the order number if you have it.
What happens next
Paddle.com, our reseller and merchant of record, returns the money to the payment method you used. How long it takes to appear depends on your bank. A refunded subscription is canceled and its access ends; a refunded one-time purchase, such as a credit pack, is removed from your account.
After 14 days
Later payments are not refunded, except where the law requires it or where a product did not work as described and we could not fix it; then we refund the affected part. You can cancel a subscription at any time to stop future renewals, and you keep access until the end of the period you paid for (see the terms of service).
Your statutory rights
This policy adds to your rights and does not limit them. If you are a consumer in the EU or UK, you also have the statutory right of withdrawal described in Paddle's buyer terms. If something is wrong with a payment, please write to us before opening a dispute with your bank: it is usually faster.